Here's the only infrastructure question that really matters: when it breaks at 3 a.m., who wakes up — you, or someone whose job it is?
"Managed" is a verb
A lot of "managed" setups are really just set up and left alone. The difference shows the first time something fails silently at the worst possible hour.
Boring on purpose
Truly managed infrastructure is aggressively uneventful. Monitoring that notices before customers do. Alerts that actually reach a human. A runbook instead of a scramble.
The goal of good infrastructure work is to make the story boring.
We run managed cloud so that the 3 a.m. page — if it ever comes — reaches us, and you keep sleeping.
If you don't know who answers that page, that is the answer.